I used the services of Securus Technologies when my boyfriend was sentenced to 18 months in Florida State Prison System. While I was reluctant at first about their services, I was surprised at the way their entire system is set up in prison making it easy for me to stay in touch with my boyfriend during that time. Being the primary support of my boyfriend, I used to receive a call from my boyfriend almost every other day, and their nominal charges allowed me to afford that. Their call charges are also transparent, and there is no ambiguity with the amount that was charged any day.
While other prisons charge hefty amount on calls from prisons, Securus charges nominal fares that the prisoners and their family members can afford. From my personal experience, the quality of calls was also excellent, and there were hardly any drop calls. The company has a great customer service department who are ready to answer any queries that you might have. The first time I called them up to know about their charges, I was not disappointed. All my questions were answered clearly and with respect.
Securus Technologies also started their video visitation services, and it made it easy for me to talk to my boyfriend. I could easily speak to him on our birthdays, and I did not have to miss a single day of work because of that. Also, I saved a lot of money that I used to spend on driving to the prison before, but that all changed now. Over the years, Securus Technologies has added new services to the prison industry that has made it easy for the families of the prisoners to stay in touch with our loved ones. I feel that Securus Technologies truly understand what we go through and provide services to make our lives easier.