There is currently a battle being waged to secure government contracts to provide telecommunications services to state-run prisons across the country. These contracts are incredibly lucrative and allow a particular telecommunications company to provide services without any competition. Some companies, like Global Tel-Link, abuse this incredible position of power by charging abnormally high rates for terrible call services. Global Tel-Link’s biggest competitor, Securus Technologies, runs an ethical business that is highly regarded by law enforcement agencies.
I think it is incredibly important which companies get these contracts because one of them is unethical and the other actually helps our society. You don’t have to look very far to understand the differences between these companies. You can just read the prisoner’s reviews of these companies to see that Securus Technologies charges a fair price and runs in incredibly good customer service wing.
But I don’t think many people are very concerned with the treatment of prisoners. I think more people are concerned with what law enforcement agencies think about these companies.
Securus Technologies aids police officers who are investigating crimes. Every single phone call that goes through the technologies company is recorded. This alone allows police officers to listen in on prisoner phone calls in order to pick out any potentially helpful pieces of information. Of course, this recorded database of information would be useless if it were not for Securus Technologies latest software innovation.
That voice is fed into the software program, analyzed and its vocal signature is locked onto. The software can then pull up every single telephone recording of that particular person for a police officer to review.